Privacy Policy
Effective Date: 21 Nov 2023

Introduction

We are 100% committed to protecting and respecting your privacy and your personal data. We know that this data privacy and legal stuff can be confusing, so we have written this policy in plain English to provide a simple guide to how we use and look after your data.

This privacy policy (along with our Cookie Policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. In summary, this policy outlines how we are committed to:

Being open and transparent about what data we collect
Being open and transparent about how we use it
Demonstrating our efforts to protect your privacy

If you have any questions about how we process your personal data, drop us a line at elaine@datastep.io

The important legal stuff:

Datastep Ireland ("we", "us" or "our") operates the services referred to within the policy.

Whether you are a client, browsing on our website or a combination of those, Datastep is a “controller” of your personal data. This means that we make decisions about how and why we process your personal data and are responsible for making sure it is used in accordance with the applicable data protection laws.

This policy applies to our website and services (collectively our "services") and where we refer to “personal data” in this privacy policy, we mean data which relates to you, and which personally identifies you either directly or indirectly.

The term “process” used throughout this policy, means any activity relating to personal data, including collection, storage, use and transmission.

Collecting your personal data

We may collect personal data from a variety of sources including when you use our website, accept our Cookie Policy or contact us.

The source of this data could be:

Our website
Correspondence with us
Social media
Third party referrals

Using your personal data (and why)

We process your personal data for a number of different reasons which are relevant to your relationship and engagement with us, including to provide our services to you and to communicate with you.

The categories and details of what data we process, how and for what reasons are listed below:

Customer Data:

What we process	Why we process it	Legal basis for processing
Personal data that you provide directly to us including name, e-mail address and phone number	For the performance of a contract	Consent
	To manage your account	Contract
	To contact you

Digital Data:

What we process	Why we process it	Legal basis for processing
Information about your use of our website including: device type, device location services, pages or screens viewed, links clicked, when and the length of time you visit our website	To identify visitors on our website	Legitimate interest
	To understand your approximate location	Contract
	To monitor and improve our services

Communication Data:

What we process	Why we process it	Legal basis for processing
Information contained in your interactions with us and the communications you exchange with us via emails, calls, social media and reviews	To provide and maintain our services	Consent
	To manage your requests	Contract
		Legal obligation

We are required by data protection law to always have a lawful basis for processing your personal data. In the main, we rely on either an individual’s consent, contract, or legitimate interests.

Securing your personal data

The security of your personal data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While We strive to use appropriate means to protect your personal data, we cannot guarantee its absolute security.

Sharing your personal data

We do not, and will not, sell any of your personal data to any third party or distribute any of your personal data to untrusted third parties.

However, we share relevant information with select partners as an essential part of being able to provide our services to you. These service providers are chosen carefully and are closely monitored and audited to ensure that appropriate safeguards are in place to protect your personal data.

We may also be legally obliged to share your data with government agencies, for example for the purposes of financial compliance.

Retaining your personal data

We will hold on to your information for as long as is necessary for the purpose for which it was collected, or as required or permitted for legal and regulatory purposes and legitimate business purposes.

We will only keep what we absolutely need to, and for no longer than is necessary. We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention.

Processing children’s data

We do not provide services for children and do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

If we become aware that we have collected personal data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.

Links to other sites

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Your rights and how to exercise them

The GDPR and other applicable data protection laws give you certain legal rights in relation to any personal data about you which we hold.

If you would like to correct, amend, delete, or limit the use of your personal data, please use our contact details below to get in touch.

All requests should be resolved within one month. This, however, may take longer for requests that require a more complex resolution. We will inform you of any delays that may be required, along with justification. Please note that we may ask you to verify your identity before responding to such requests.

Updates to this privacy policy

We continue to review how we work, and we may update this privacy policy from time to time to reflect changes to the type of personal data that we process and / or the way in which it is processed. The date at the top of this page will be amended each time this policy is updated.

We encourage you to check this policy on a regular basis.

Getting in touch

We always love to hear from our customers, so feel free to reach out with any issues or queries you have at elaine@datastep.io

Privacy Policy Effective Date: 21 Nov 2023